Fixed Operations Growth Expert
* Cummings Auto Group *
I-10 Toyota – Toyota of San Bernardino – Subaru of San Bernardino – San Bernardino Mitsubishi
———————————————————————- Improved Departmental Profit by 15-30% at each store.
Improved Service Customer Retention from
31st to 18th in just 14 months @ Toyota of San Bernardino.
Improved Toyota Care redemption to Top 10
Improved CP RO Count/CP Labor by 15-30% at all stores.
Improved Tire Sales by over 💯%
* Universal City Nissan *
# 1 in Customer Pay Labor Sales in the USA
for Nissan Motor Sales for 7 years in a row
* Penske Toyota Rancho Santa Margarita *
Ranked # 2 for Service & Parts Satisfaction
Index in the LA Region for 2 years in a
row out of 76 Toyota dealerships
* Claremont Toyota *
Increased Customer Pay Labor Sales over 💯% in under 5 years.
Ranked 45th in the USA for CP Labor out of 1200 Toyota dealerships.
* Carson Toyota *
Top 10 for Customer Retention – 2014
#2 for % increase for cp labor/parts-2014
#2 for % increase for cp labor/parts-2010
#3 for an increase in cp labor-2011
300% increase in tire sales for 2010
140% increase in tire sales for 2011
* Puente Hills Toyota *
Increased Customer Retention by over 10%
while the average LA Region Toyota dealer
went up only 3% in the same time period.
Started up 2 brand new dealerships and one remodel successfully.
* Awards & Certifications *
Ten Time Service Excellence Award
Multiple Time President’s Award Winner
Multiple Board of Governor’s Award Winner
Toyota Certified Master Service and Parts
Toyota Express Maintenance Certified
PRIME AUTO GROUP
Fixed Operations Director